Frequently asked questions
How do I place an order?
Open a product, choose an available colour and size, select Add to Cart, review the product, variant and quantity in your cart, then proceed to checkout. Enter your delivery details and choose an available payment method. Shopify will show an order confirmation after the order is placed. Contact us if you need help before ordering.
What if my size is not listed?
Only sizes shown as available on the product page can be ordered directly. Contact Heerka with the product name or link and your measurements if you need help checking the best available size.
Which payment methods are accepted?
The payment methods currently available for your order are shown securely at checkout. If cash on delivery is available for your order and location, it will appear there.
Is delivery free?
Standard delivery is free across India. Any exchange delivery charge is separate and is explained on the Returns & Exchanges page.
Do you offer returns or money refunds?
Our standard resolution is an exchange, with no routine money refunds. Contact us within 3 days of delivery. Size exchanges require unused, unwashed, unaltered items with tags and packaging and depend on availability; you pay both shipping charges. HEERKA pays both shipping charges for approved damaged, defective or incorrect-delivery exchanges. Statutory refund rights remain available.
When will my replacement be sent?
Only after we receive and inspect your return and confirm the exchange. Obtain our return instructions first; we will share the inspection result and expected dispatch timing.
What if the returned item is customer-damaged, altered or different?
If documented inspection confirms customer-caused damage or alteration after delivery, or a different item sent back, our voluntary exception provides no exchange and a 40% refund of the affected item price actually paid after discounts, including item tax. The remaining 60% is not refunded; separately charged delivery fees are excluded unless law requires otherwise. We share evidence and allow you to dispute the findings. This exception never reduces a legally required refund and does not apply to damage or a wrong item present on arrival. Read the full policy for the calculation and process.
Does Buy Now mean I accept the policy?
By clicking Buy Now or completing an order, you acknowledge and agree to the applicable Return & Exchange Policy. Buy Now alone does not complete a purchase, and this acknowledgement does not waive statutory consumer rights.