Terms of service
Last updated: 6 November 2026
These terms explain shopping with Heerka, an online-first women's clothing brand based in Haryana, India. Contact: heerkafashion@gmail.com.
Orders through Shopify checkout
Choose your product, available colour and size, then use Add to cart or Buy it now to continue through Heerka's secure Shopify checkout. An order is accepted after checkout is completed and Shopify displays or sends the order confirmation.
WhatsApp is available for product, sizing, delivery, exchange and order-support questions. A WhatsApp conversation does not place or confirm an order.
Product information and sizing
Check the product description, selected variant and photographs before ordering. Colours may appear different because of lighting and screen settings. General size references are illustrative; contact us on WhatsApp if you want help checking the measurements of your selected product. Availability is shown on the product page and confirmed at checkout.
Prices and payment
Prices are shown in Indian rupees. The payment methods currently available for your order are shown securely at Shopify checkout. Do not send payment through a method that is not displayed or confirmed at checkout. Never share your UPI PIN, banking password or OTP with Heerka.
Delivery
Standard delivery is free across India, subject to courier serviceability. Estimated delivery is 5–10 business days. Weather, high order volumes, holidays and courier disruptions may cause delays. This estimate is not a guaranteed delivery date. Size-exchange shipping charges are separate from standard delivery. See our Shipping & delivery page.
Cancellations
Contact us promptly if you need to cancel. We will check the order status and confirm whether cancellation is still possible. Sending a request alone does not confirm cancellation.
Returns, exchanges and limited refunds
Exchanges are our standard resolution; no routine money refunds. Contact us within 3 days of delivery. A replacement is sent only after we receive and inspect your return. Size exchanges require unused items with tags and packaging and customer-paid shipping; HEERKA covers shipping for approved damaged or incorrect-delivery exchanges.
If inspection confirms customer-caused damage or alteration after delivery, or a different item sent back, the limited exception is 40% of the affected item price paid, with no exchange, subject to evidence and your right to dispute. It never reduces a legally required refund.
By clicking Buy Now or completing an order, you acknowledge and agree to the Return & Exchange Policy. Your statutory rights remain unaffected.
Read the full Return & Exchange Policy for eligibility, shipping costs, inspection evidence, the 40% calculation and dispute process. No replacement is dispatched before we receive and inspect the return. Damage or an incorrect item present on arrival is treated separately from customer-caused damage. The 3-day voluntary reporting period and an absent opening video do not remove statutory rights. The policy applicable when your order was placed governs that order, subject to law.
Reviews and website use
Submit reviews based on your own experience. Do not include sensitive personal information in review text. Abusive, spam or unrelated submissions may be removed. Use the website lawfully and do not interfere with its security or other customers' use.
Privacy
Read our Privacy policy for information about personal data. WhatsApp is an external service with its own terms and privacy policy.
Your consumer rights
Nothing in these terms or our exchange procedures excludes rights or remedies available under applicable consumer law. Changes to website policies do not remove rights relating to orders already accepted.
Questions and complaints
Email heerkafashion@gmail.com or contact Heerka on WhatsApp. Include your order number when asking about an existing order.